Shipping policy

At Living Loom Rugs, we believe every beautiful rug deserves a carefully managed journey from our workshop to your home.

Our rugs are thoughtfully prepared, inspected, and securely packaged before dispatch. Whether you choose one of our handcrafted wool rugs or a printed machine washable design, we aim to make the delivery experience transparent, reliable, and convenient.

This Shipping & Delivery Policy explains our shipping charges, preparation times, delivery estimates, tracking procedures, and other important information for orders placed through www.livingloomrugs.com.

1. Shipping Costs & Availability

United States Shipping

We offer free standard shipping on all rug orders delivered to eligible addresses within the United States, including standard-size and custom-size rugs.

There is no additional standard shipping charge for eligible U.S. orders.

International Shipping

We also offer free standard worldwide shipping to supported destinations for most rug orders.

Certain oversized rugs, special-order products, or deliveries requiring additional handling may be excluded from complimentary international shipping.

If an additional shipping charge applies, the applicable charge will be disclosed before your order is finalized. We will not add an undisclosed shipping fee after an order has been placed.

International delivery availability depends on carrier coverage, import regulations, and destination-specific restrictions.

Please note: Free shipping refers to the cost of standard transportation and does not necessarily include customs duties, import taxes, or other government-imposed charges. Please see Section 9 for details.

2. Order Preparation & Dispatch Times

Because our rug collections include handcrafted and specially prepared products, dispatch times vary according to rug type.

Hand-Tufted Wool Rugs

Estimated dispatch: 2–4 weeks after order confirmation.
Our hand-tufted wool rugs may require craftsmanship, finishing, quality inspection, and careful packaging before shipment.
Production requirements can vary depending on size, design, and specifications.

Printed Machine Washable Rugs

Estimated dispatch: 1–3 weeks after order confirmation.
Each printed machine washable rug is prepared, quality-checked, and securely packaged before dispatch.

These estimates include normal preparation, handling, inspection, and packaging. An additional general processing period is not added separately.

For custom or personalized orders requiring final specification approval, any different preparation timeline will be communicated before the order is finalized.

Special Preparation Requirements

Certain oversized hand-tufted rugs, including rugs 8 feet wide or larger, or rugs requiring additional latex curing during colder weather, may need up to 2 additional weeks of preparation.

Where such extended preparation is anticipated, the applicable dispatch estimate will be disclosed on the product page or communicated before order confirmation.

If an unexpected delay arises after an order has been placed, we will contact you and follow the procedures described in Section 6.

3. Estimated Delivery Time

Once your order has been dispatched and handed over to our shipping partner, the estimated transit time is 5–10 business days under normal shipping conditions.

For clarity:

Rug Type	Preparation & Dispatch	Estimated Transit After Dispatch
Hand-Tufted Wool Rugs	2–4 weeks	5–10 business days
Printed Machine Washable Rugs	1–3 weeks	5–10 business days
Oversized or Special-Handling Rugs	As disclosed for the order	Based on destination and carrier service

Important: Preparation and transit are separate stages. The total time between placing an order and receiving your rug includes both periods.

Delivery estimates are not guaranteed arrival dates. Actual transit times may be affected by the destination, customs procedures, local delivery conditions, public holidays, weather, or carrier disruptions.

International orders may require additional time for customs clearance or delivery to remote locations.

If a particular order requires a longer delivery estimate than the standard timeframe, we will communicate the applicable information as early as reasonably possible.

4. Business Days & Order Confirmation

Business days generally refer to Monday through Friday, excluding applicable public holidays and non-operating days observed by our production or logistics partners.

Orders placed on weekends or holidays will be reviewed during the next applicable business day.

Our preparation timeline generally begins when your order and payment have been confirmed and we have received all information necessary to fulfill the order.

If additional details are required, such as confirmation of a custom size or delivery information, our team may contact you before production or dispatch can proceed.

5. Shipping Partners & Order Tracking

We work with established shipping and logistics providers, which may include FedEx, DHL, and other suitable carriers, depending on the destination, rug size, and shipment requirements.

Once your order has been dispatched, we will send a shipping confirmation email containing:

Your order or shipment reference.
Tracking information, when available from the carrier.
The shipping partner's tracking link or tracking instructions.

Tracking updates may take some time to appear after a shipment has been registered or collected by the carrier.

Some deliveries may require a signature or other confirmation of receipt.

We recommend monitoring your tracking updates and ensuring someone is available to receive the package when necessary.

6. Production or Shipping Delays

We work to meet the preparation and dispatch timelines communicated at the time of purchase.

However, unexpected circumstances may affect production or shipping, including material availability, manufacturing issues, quality-control requirements, severe weather, customs procedures, or logistics disruptions.

If we determine that your order cannot be dispatched within the promised timeframe, we will notify you promptly and no later than the applicable dispatch deadline.

Where required by applicable law, we will:

Explain the delay and provide a revised dispatch date when reasonably available.
Offer you the choice of accepting the revised shipment timeframe or canceling the affected unshipped order for a prompt, full refund.
Obtain your consent to any extension where required by law.

If we cannot fulfill an order and no legally valid extension applies, we will cancel the affected order and issue the required refund to the original payment method.

These rights apply as required by law, including where a rug is otherwise classified as made-to-order or non-returnable.

We will also assist customers with reasonable inquiries about shipments delayed after dispatch.

7. Shipping Address & Delivery Information

Customers are responsible for providing accurate and complete delivery information during checkout, including:

Recipient's full name.
Complete street address and apartment or unit number, if applicable.
Correct ZIP or postal code.
Contact number and email address.

Please review your shipping information carefully before submitting an order.

Address Changes

If you need to change your delivery address, please contact us as soon as possible, preferably within 24 hours of placing your order.

We will try to accommodate the change if the shipment has not been dispatched and the update is operationally possible.

Address changes cannot be guaranteed once an order has been dispatched. We may be able to request assistance from the shipping carrier, but successful redirection depends on the carrier's policies and shipment status.

If an incorrect or incomplete address causes a shipment to be returned or requires reshipment, we will review the situation and inform you of any applicable additional costs before arranging a second shipment, subject to applicable law.

8. Delivery Attempts, Undelivered & Lost Packages

Our shipping partners may contact the recipient, request delivery instructions, or attempt redelivery if delivery cannot be completed.

Customers should respond to legitimate carrier communications and make reasonable arrangements to receive their order.

If Your Package Is Delayed

If your shipment has not arrived within its estimated transit period, please contact us with your order number and tracking information.

We will assist in reviewing the delivery status and, when appropriate, coordinate an investigation with the shipping provider.

If Your Package Is Lost

If a shipment is confirmed lost in transit, we will review the case and arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law and the circumstances of the order.

If Tracking Shows Delivered but the Parcel Is Missing

Please check the delivery location, building reception, mailroom, or other designated receiving area and contact our support team promptly.

We may request delivery confirmation or initiate a carrier investigation.

We will review such cases individually and honor any applicable customer rights. A carrier's delivered status does not automatically determine the outcome of a disputed delivery.

9. Customs Duties, Import Taxes & Clearance

For rugs shipped across international borders, customs authorities may assess import duties, taxes, brokerage charges, or clearance fees.

This can apply to international deliveries, including shipments imported into the United States.

Complimentary shipping does not automatically mean duty-free delivery.

Unless the applicable checkout information or order confirmation expressly states that import duties and taxes are prepaid by Living Loom Rugs, such charges are the recipient's responsibility.

Import charges, where applicable, are determined by the destination country's regulations, the product classification, declared value, and other customs requirements.

Customers who need clarification about possible import charges or the duty-payment arrangement for their destination should contact us before placing an order.

Customs Clearance

We will provide the shipping and product documentation reasonably necessary for lawful customs processing.

Customers may be required to provide additional information or pay applicable charges when requested by customs authorities or an authorized carrier.

Delays caused by customs inspections or clearance procedures may extend the delivery timeframe.

Refused or Unclaimed International Shipments

If a shipment is refused, remains unclaimed, or is returned because required import charges are not paid, additional carrier or customs costs may arise.

We will review the shipment's status and any available recovery options. Any applicable refund, reshipment arrangement, or deduction for properly disclosed and nonrecoverable costs will be handled in accordance with our published policies and applicable law.

We cannot guarantee that customs authorities or carriers will return a shipment that has been abandoned or disposed of.

10. Damaged Packages & Incorrect Items

Every Living Loom Rugs order is carefully inspected and securely packaged to reduce the risk of transit damage.

If your package arrives with visible damage, please document the condition of the outer packaging before opening it whenever practical.

If the carrier permits, you may note visible damage when accepting delivery.

If Your Rug Arrives Damaged or Incorrect

Please contact our support team as soon as possible, preferably within 48 hours of delivery, with:

Your order number.
A brief description of the problem.
Clear photographs of the rug.
Photographs of the packaging, shipping label, and visible damage, where available.

Please retain the original packaging until our team has reviewed the issue or advised you otherwise.

We will review the information and, where appropriate, coordinate with our shipping partner to determine a suitable resolution.

Depending on the circumstances and applicable legal rights, this may include a replacement, refund, or another appropriate remedy.

Reporting a problem promptly helps us investigate shipping damage, but the recommended 48-hour reporting period does not eliminate any rights available under applicable consumer protection laws.

11. Order Cancellations Before Dispatch

Cancellation requests may be submitted within 12 hours of order placement without a cancellation penalty, consistent with our Return & Refund Policy.

After this period, cancellation cannot be guaranteed because production, preparation, or other fulfillment activities may already be underway.

If you need to cancel an order, please contact our support team immediately with your order number.

We will review cancellation requests based on the order's current production and shipping status.

This standard cancellation window does not limit your rights to cancel an unshipped order and obtain a refund when required by applicable law, including qualifying shipment delays.

For complete cancellation and refund conditions, please review our Return & Refund Policy.

12. Returns & Refund Eligibility

Shipping and return eligibility are separate matters.

Certain standard-size rugs may qualify for returns, subject to the conditions and timeframes in our Return & Refund Policy.

Our published return restrictions include custom or personalized rugs, made-to-order products, rugs measuring 8 feet wide or larger, clearance or discounted rugs, and products marked Final Sale.

These exclusions relate to standard change-of-mind returns and do not override legal rights or applicable remedies for damaged, defective, incorrectly supplied, or undelivered goods.

Please review the product details and Return & Refund Policy before purchasing, particularly for custom-size, made-to-order, oversized, or discounted rugs.

13. Order Verification & Exceptional Circumstances

To help protect customers and maintain secure order fulfillment, we may contact customers to confirm incomplete delivery information, unusual order details, or payment-verification requirements.

We may be unable to fulfill an order if delivery is prohibited by law, the carrier cannot serve the destination, or a product becomes unavailable.

Where an order cannot be fulfilled, we will notify the customer and provide any refund required by applicable law.

We may update this policy from time to time to reflect changes in our operations, shipping arrangements, or legal requirements.

The policy applicable to an order will be considered alongside the shipping representations and terms communicated when that order was placed. Updates will not remove rights that have already arisen under applicable law.

14. Contact Living Loom Rugs

If you have questions about shipping, production timelines, tracking, customs, or delivery, our customer support team will be happy to assist.

Living Loom Rugs

Customer Support: support@livingloomrugs.com

Website: https://www.livingloomrugs.com

Business Location: India

When contacting us about an existing order, please include your order number so our team can assist you efficiently.

Thank you for choosing Living Loom Rugs. We appreciate the opportunity to bring thoughtful design, quality craftsmanship, and lasting comfort into your home.