Privacy Policy

This Privacy Policy explains how Living Loom Rugs (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your personal information when you visit or make a purchase from our website (the “Site”). We are committed to protecting your privacy and ensuring transparency in how your information is handled. By accessing or using our Site, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect certain personal information to operate our business efficiently, fulfill customer orders, improve website performance, and enhance user experience.

Device and Usage Information

When you browse our Site, we automatically collect information about your device and interaction with the website. This may include your browser type, IP address, time zone, referring pages, pages viewed, search queries, and general usage patterns. This information helps us optimize site functionality, improve navigation, and understand visitor behavior. Data is collected using cookies, log files, pixels, web beacons, and similar technologies.

Order and Transaction Information

When you place an order or attempt to make a purchase, we collect personal details such as your name, billing address, shipping address, payment information, email address, and phone number. This information is required to process transactions, arrange delivery, communicate order updates, and prevent fraudulent activity.

Customer Support Information

If you contact us for assistance, we collect the information you voluntarily provide, including messages, order references, and contact details. This allows us to respond accurately and provide effective customer support.

How We Use Your Information

We use the information collected to process and fulfill orders, communicate with customers, provide customer service, improve our products and website experience, detect and prevent fraud, and comply with legal obligations. Personal information may also be used to send transactional updates, promotional communications (where permitted), and important service-related notifications.

Sharing of Personal Information

We do not sell your personal information. We only share data with trusted third parties when it is necessary to operate our business effectively. This includes service providers that assist with website hosting, payment processing, order fulfillment, analytics, and customer communication. These partners are contractually obligated to protect your information and use it only for authorized purposes.

We may also disclose personal information if required to comply with applicable laws, regulations, legal processes, or lawful government requests.

Advertising and Analytics

We may use non-sensitive usage data to understand how visitors interact with our Site and to improve marketing relevance. This may include analytics and advertising services that help us measure performance and deliver personalized advertisements. You can manage your advertising preferences through industry-standard opt-out tools provided by advertising platforms or digital advertising alliances.

Your Privacy Rights

U.S. Consumer Privacy Rights

If you are a resident of certain U.S. states, including California, you may have rights under applicable privacy laws. These rights may include the ability to request access to the personal information we collect, request correction or deletion of your data, and opt out of certain data uses. Living Loom Rugs does not sell personal information.

International Privacy Rights

If you are located in regions with data protection laws, you may have additional rights regarding your personal data, including the right to withdraw consent or object to certain processing activities.

To exercise any applicable privacy rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, remember user preferences, analyze performance, and support marketing efforts. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce our agreements. When information is no longer required, it is securely deleted or anonymized.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is completely secure, we take data protection seriously and continuously work to maintain strong security standards. We encourage users to protect their account credentials and notify us immediately of any unauthorized activity.

Do Not Track Signals

At this time, our Site does not respond to “Do Not Track” signals due to the lack of a consistent industry standard for interpreting such signals.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technological developments. Any updates will be posted on this page with a revised effective date. Continued use of the Site after changes indicates acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need additional information, please contact us at:

Email: livingloomrugs@gmail.com